For the eighth straight year, Amazon achieved the top position in ForeSee’s survey of customer satisfaction during the holiday shopping season. Amazon maintained its No. 1 score of 88 out of 100 in the annual Holiday E-Retail Satisfaction Index. Amazon “continues to do a great job in providing customer experience,” said ForeSee CEO Larry Freed. “And the payback for them is that they continue to grow their revenue. Amazon has got a great formula right now.”
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Amazon's Prime Directive Makes It No. 1 With Customers
Posted by: Enid Burns December 27, 2012 02:49 PMFor the eighth straight year, Amazon achieved the top position in ForeSee’s survey of customer satisfaction during the holiday shopping season. Amazon maintained its No. 1 score of 88 out of 100 in the annual Holiday E-Retail Satisfaction Index. Amazon “continues to do a great job in providing customer experience,” said ForeSee CEO Larry Freed. “And the payback for them is that they continue to grow their revenue. Amazon has got a great formula right now.”