Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility. Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations. “It’s all the buzz now, ” said Mitch Lieber, principal at Lieber & Associates. “It’s especially good for companies that don’t have the IT resources because there’s less management involved, or if they want to pay by the month. If you’re a startup or you’re starting a call-center operation, it’s a good option.”
Cloud communications is so much faster for both the business and customer. Brand loyalty means nothing if customers are having bad customer experience and i agree, this is the way forward to gage customer loyalty.
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The Call Center in the Cloud
Posted by: Vivian Wagner January 21, 2013 05:00 AMCall centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility. Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations. “It’s all the buzz now, ” said Mitch Lieber, principal at Lieber & Associates. “It’s especially good for companies that don’t have the IT resources because there’s less management involved, or if they want to pay by the month. If you’re a startup or you’re starting a call-center operation, it’s a good option.”