Consumers continued to put their trust in e-commerce websites in 2012, according to the latest American Customer Satisfaction Index released Tuesday. The ACSI, produced in partnership with the customer analytics experience firm ForeSee, showed e-commerce sites making incremental gains in customer satisfaction ratings. The overall score for all e-commerce companies surveyed hit 81.1 out of a possible 100 points, a 1.2 percent jump over 2011. The e-commerce sector surveyed included the online retail, brokerage, and travel categories.
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Amazon Tops Customer Satisfaction Charts in 2012
Posted by: Enid Burns February 27, 2013 05:00 AMConsumers continued to put their trust in e-commerce websites in 2012, according to the latest American Customer Satisfaction Index released Tuesday. The ACSI, produced in partnership with the customer analytics experience firm ForeSee, showed e-commerce sites making incremental gains in customer satisfaction ratings. The overall score for all e-commerce companies surveyed hit 81.1 out of a possible 100 points, a 1.2 percent jump over 2011. The e-commerce sector surveyed included the online retail, brokerage, and travel categories.