KXEN has launched Predictive Offers, a real-time next best action tool for customer service and call center agents, on Salesforce.com’s AppExchange. The product’s goal is to improve customer retention, boost upsell and cross-sell, and improve the overall customer experience by providing agents with the best recommendations for the customers they’re speaking with in real time. This is the second predictive analytics app KXEN has launched on the Salesforce.com AppExchange, as well as the second from its Cloud Prediction platform, which it built to serve as a launching pad to the cloud.
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KXEN's Predictive Offers Helps Agents Get Inside Customers' Heads
Posted by: Erika Morphy March 18, 2013 05:00 AMKXEN has launched Predictive Offers, a real-time next best action tool for customer service and call center agents, on Salesforce.com’s AppExchange. The product’s goal is to improve customer retention, boost upsell and cross-sell, and improve the overall customer experience by providing agents with the best recommendations for the customers they’re speaking with in real time. This is the second predictive analytics app KXEN has launched on the Salesforce.com AppExchange, as well as the second from its Cloud Prediction platform, which it built to serve as a launching pad to the cloud.