CallCopy recently unveiled cc: Discover 5.1, an upgrade to its flagship workforce optimization suite. Many of the changes incorporated in this version were made at the behest of customers who provided feedback at the company’s first annual User Conference last fall, said Patrick Hall, CMO of CallCopy. Taken as a whole, the upgraded application “provides a simple solution to solving complicated problems,” Hall said, referring to the issues companies face when trying to monitor and manage complex agent workflow processes.
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CallCopy Lets Managers See What Customers Are Saying
Posted by: Erika Morphy April 1, 2013 05:00 AMCallCopy recently unveiled cc: Discover 5.1, an upgrade to its flagship workforce optimization suite. Many of the changes incorporated in this version were made at the behest of customers who provided feedback at the company’s first annual User Conference last fall, said Patrick Hall, CMO of CallCopy. Taken as a whole, the upgraded application “provides a simple solution to solving complicated problems,” Hall said, referring to the issues companies face when trying to monitor and manage complex agent workflow processes.