Kana Software on Tuesday debuted its next generation of Kana Enterprise, a multichannel customer service application with functionality for both the agent-based desktop and self-service. Its features include case management; Web self-service; mobile chat; co-browsing; social listening, analytics and community engagement; email, campaign and white mail management; and advanced knowledge management. “Basically we converged everything we had in this application and added a new contextual layer to it,” said CMO James Norwood.
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Kana Adds Context, Subtracts Search
Posted by: Erika Morphy April 16, 2013 06:00 AMKana Software on Tuesday debuted its next generation of Kana Enterprise, a multichannel customer service application with functionality for both the agent-based desktop and self-service. Its features include case management; Web self-service; mobile chat; co-browsing; social listening, analytics and community engagement; email, campaign and white mail management; and advanced knowledge management. “Basically we converged everything we had in this application and added a new contextual layer to it,” said CMO James Norwood.