New tools are available to help with service level management, but they require a new perspective on how IT infrastructure components should be managed. The key is to embrace a new ideal of managing every infrastructure component from the perspective of how it impacts end-user service levels. By incorporating the three laws of service-oriented IT operations management into their day-to-day processes for application monitoring, problem solving and problem prevention, IT operations teams can deliver on service level improvements and increase efficiency.
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Improving IT Ops Service Levels and Efficiency
Posted by: Vic Nyman April 22, 2013 05:00 AMNew tools are available to help with service level management, but they require a new perspective on how IT infrastructure components should be managed. The key is to embrace a new ideal of managing every infrastructure component from the perspective of how it impacts end-user service levels. By incorporating the three laws of service-oriented IT operations management into their day-to-day processes for application monitoring, problem solving and problem prevention, IT operations teams can deliver on service level improvements and increase efficiency.