Twilio last week rolled out capabilities that extend its communications API platform into the cloud contact center market. The new functionality is aimed at companies that want to migrate part or all of their traditional contact center operations to the cloud, or those that want to enhance existing traditional operations with a cloud-based component. The new functionality is an extension of Twilio’s original goal of bringing telecom into a Web app environment, said Lynda Smith, chief marketing officer at Twilio.
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Twilio Lets Devs Build Contact Centers in the Cloud
Posted by: Erika Morphy May 9, 2013 05:00 AMTwilio last week rolled out capabilities that extend its communications API platform into the cloud contact center market. The new functionality is aimed at companies that want to migrate part or all of their traditional contact center operations to the cloud, or those that want to enhance existing traditional operations with a cloud-based component. The new functionality is an extension of Twilio’s original goal of bringing telecom into a Web app environment, said Lynda Smith, chief marketing officer at Twilio.