Perfection is elusive, if not impossible to achieve. Businesses are made up of people, and people are imperfect. They make mistakes — mistakes involving internal operations and mistakes that affect customers. How many have planned for those inevitable instances when people prove fallible? Not many. We don’t like to envision ourselves as vulnerable to making mistakes, and so businesses build processes based on the notion that everything will function according to plan.
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How's Your Mistake Process Management?
Posted by: Christopher J. Bucholtz June 6, 2013 05:00 AMPerfection is elusive, if not impossible to achieve. Businesses are made up of people, and people are imperfect. They make mistakes — mistakes involving internal operations and mistakes that affect customers. How many have planned for those inevitable instances when people prove fallible? Not many. We don’t like to envision ourselves as vulnerable to making mistakes, and so businesses build processes based on the notion that everything will function according to plan.