Nice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great demand yet, this feature surely will draw more interest if customer service and regulatory trends continue on their current trajectory. The feature allows organizations — banks and financial institutions, in particular — to monitor and track customer service that is provided via video-enabled contact centers. The application augments Nice’s real-time audio capture functionality.
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Nice Systems Gives Customers Face Time With CSRs
Posted by: Erika Morphy August 12, 2013 05:00 AMNice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great demand yet, this feature surely will draw more interest if customer service and regulatory trends continue on their current trajectory. The feature allows organizations — banks and financial institutions, in particular — to monitor and track customer service that is provided via video-enabled contact centers. The application augments Nice’s real-time audio capture functionality.