Am I making up a term? Maybe. This column is inspired by the continuing dreadful news out of PC land. Last week Dell announced its profits for the just finished quarter dropped 72 percent year over year and Lenovo took over the No. 1 one spot in PC manufacturing from HP, though both companies saw declines. Even though the declines in shipments of PCs and laptops are serious, the numbers being produced are still prodigious even as the numbers of tablets and smartphones continue to soar.
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The Age of Asymmetrical CRM
Posted by: Denis Pombriant August 21, 2013 09:36 AMAm I making up a term? Maybe. This column is inspired by the continuing dreadful news out of PC land. Last week Dell announced its profits for the just finished quarter dropped 72 percent year over year and Lenovo took over the No. 1 one spot in PC manufacturing from HP, though both companies saw declines. Even though the declines in shipments of PCs and laptops are serious, the numbers being produced are still prodigious even as the numbers of tablets and smartphones continue to soar.