Echopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications and services aimed at centers that support between 500 to 20,000 agents. One early adopter typifies the type of company for which this application was developed, said the company’s Rob Farris. Specifically, this company is using the application to support 700 agents in a three-site, virtualized contact center environment.
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Echopass Revs Its Engines for Enterprise Contact Centers
Posted by: Erika Morphy August 26, 2013 05:00 AMEchopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications and services aimed at centers that support between 500 to 20,000 agents. One early adopter typifies the type of company for which this application was developed, said the company’s Rob Farris. Specifically, this company is using the application to support 700 agents in a three-site, virtualized contact center environment.