Oracle has upgraded its Customer Experience cloud-based application with enhancements throughout the platform, including the sales, marketing and service modules, the company announced on Wednesday at its Oracle OpenWorld event. “Organizations need to be able to easily establish the operational systems and infrastructure that is required to deliver simple, integrated and relevant experiences across all channels and touch points,” said Ken Volpe, senior vice president for Oracle product development.
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Oracle Revs Its Cloud Engines for a Better Customer Experience
Posted by: Erika Morphy September 26, 2013 05:00 AMOracle has upgraded its Customer Experience cloud-based application with enhancements throughout the platform, including the sales, marketing and service modules, the company announced on Wednesday at its Oracle OpenWorld event. “Organizations need to be able to easily establish the operational systems and infrastructure that is required to deliver simple, integrated and relevant experiences across all channels and touch points,” said Ken Volpe, senior vice president for Oracle product development.