Constant Contact's users don't seem to share the opinions of its management. The "Contacts" system is nearly universally condemned in user forums. You can see hundreds of customer comments in the Feedback section of Constant's "community" web site (you have to be a user to sign in; it's hard to find the "New Ideas" page, but very worth the effort). The community forums show strong and near-universal disapproval of the new Contacts system. Customers complain loudly about the reporting tools being much less useful now, rather than having increased functionality. Customers say that reporting capabilities are greatly diminished, and that the new User Interface is confusing and unnecessarily complex, certainly not "easier to navigate." Importantly, they say (and I have experienced) that routine operations that formerly were accomplished in seconds now take minutes or hours to complete. You can, of course, see the problems first-hand by using the new Contacts system yourself. They are huge, and very easily seen by knowledgeable experienced users.