Seeking a competitive edge? In any economy and any market, customer service is the key. No matter what your business, if you have one competitor or 100 selling the same product or service, you can tip the scales in your favor by offering a higher level of service. Customers will drive farther, wait longer and even spend more for better service. You can probably name several companies that are known for delivering amazing customer service. By “amazing,” I mean service that is at least better than average, all the time.
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Consistency Is the Key to Amazing Customer Service
Posted by: Shep Hyken December 5, 2013 05:00 AMSeeking a competitive edge? In any economy and any market, customer service is the key. No matter what your business, if you have one competitor or 100 selling the same product or service, you can tip the scales in your favor by offering a higher level of service. Customers will drive farther, wait longer and even spend more for better service. You can probably name several companies that are known for delivering amazing customer service. By “amazing,” I mean service that is at least better than average, all the time.