Retailers performed well this holiday season in terms of customer satisfaction across multiple channels, according to the ForeSee Experience Index: 2013 U.S. Retail Edition, which was released this week. The report focuses on customer satisfaction at the company level and queried consumers about every applicable sales channel, ranging from the brick-and-mortar store to the contact center to the Web and to mobile. One intriguing finding is that customers reported strong levels of satisfaction with retailers, even as loyalty is on the decline.
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Amazon, LLBean Tie at the Top for Customer Satisfaction
Posted by: Erika Morphy January 9, 2014 05:00 AMRetailers performed well this holiday season in terms of customer satisfaction across multiple channels, according to the ForeSee Experience Index: 2013 U.S. Retail Edition, which was released this week. The report focuses on customer satisfaction at the company level and queried consumers about every applicable sales channel, ranging from the brick-and-mortar store to the contact center to the Web and to mobile. One intriguing finding is that customers reported strong levels of satisfaction with retailers, even as loyalty is on the decline.