I go to a lot of conferences. Usually they’re a combination of customer user group meetings and analyst days, and we all hear more or less detail about product futures, new functions and features, and policy rollouts. If you know how to look at these events, you can see a certain scene repeated: A customer meets an employee face to face for the first time and gushes like a kid meeting a rock star. OK, that might overstate the case by a tad, but you’ve probably seen something like this or been part of such an encounter.
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Posted by: Denis Pombriant February 17, 2014 05:00 AMI go to a lot of conferences. Usually they’re a combination of customer user group meetings and analyst days, and we all hear more or less detail about product futures, new functions and features, and policy rollouts. If you know how to look at these events, you can see a certain scene repeated: A customer meets an employee face to face for the first time and gushes like a kid meeting a rock star. OK, that might overstate the case by a tad, but you’ve probably seen something like this or been part of such an encounter.