inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. “No one else in the market provides this many new features in each release and product edition,” Jennifer Waite, product marketing manager at inContact.
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inContact Rolls Out Feature-Rich Cloud Call Center Update
Posted by: Erika Morphy April 23, 2014 10:53 AMinContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. “No one else in the market provides this many new features in each release and product edition,” Jennifer Waite, product marketing manager at inContact.