Microsoft on Monday announced global availability of the latest feature set in Microsoft Dynamics CRM, which was introduced earlier this year. It offers new marketing functionality, enhanced customer service features, a Unified Service Desk for call centers, and additional social listening features. The marketing functionality in this version of Microsoft Dynamics CRM has been rebuilt with the technology gained from MarketingPilot, which Microsoft acquired close to two years ago. Its strength is in managing multistage Web campaigns.
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Microsoft Dynamics Steps Out of Shadows
Posted by: Erika Morphy June 3, 2014 12:30 PMMicrosoft on Monday announced global availability of the latest feature set in Microsoft Dynamics CRM, which was introduced earlier this year. It offers new marketing functionality, enhanced customer service features, a Unified Service Desk for call centers, and additional social listening features. The marketing functionality in this version of Microsoft Dynamics CRM has been rebuilt with the technology gained from MarketingPilot, which Microsoft acquired close to two years ago. Its strength is in managing multistage Web campaigns.