Amazon unveiled its Fire Phone this week, sparking wide interest, if not acclaim. The Fire Phone comes with some innovative features: a dynamic perspective display made possible by six cameras that track the user’s head and eye movements; and Firefly, an intelligent assistant that can give Apple’s Siri a serious run for its money. Then there is Mayday, a support service feature that is activated when a user presses a virtual button to provide remote, face-to-face, video tech support.
Amazon has once again shown what true user support and engagement looks like. The problem is, why aren't other companies actively looking for similar features? ShowKit sdk is supreme to Mayday, by it being cross-platform, more features, white-labeled, and can work w/ any CRM solution (i.e. Zendesk, Salesforce, etc).
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The Amazon Fire Phone's Mayday Effect
Posted by: Erika Morphy June 20, 2014 11:09 AMAmazon unveiled its Fire Phone this week, sparking wide interest, if not acclaim. The Fire Phone comes with some innovative features: a dynamic perspective display made possible by six cameras that track the user’s head and eye movements; and Firefly, an intelligent assistant that can give Apple’s Siri a serious run for its money. Then there is Mayday, a support service feature that is activated when a user presses a virtual button to provide remote, face-to-face, video tech support.