It always happens this way. A market erupts or transitions to something new or it goes the way of the dodo and you miss the key turning point. Looking back, though, you can spot the telltale signs of disruption. People like me, who try to forecast these great events, have the reliability of a dartboard. Nonetheless, I feel like doing it again. I think, and am declaring, that CRM is in the early phases of a major transition because business is making that transition and CRM has to keep up.
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CRM's Transition
Posted by: Denis Pombriant July 3, 2014 11:04 AMIt always happens this way. A market erupts or transitions to something new or it goes the way of the dodo and you miss the key turning point. Looking back, though, you can spot the telltale signs of disruption. People like me, who try to forecast these great events, have the reliability of a dartboard. Nonetheless, I feel like doing it again. I think, and am declaring, that CRM is in the early phases of a major transition because business is making that transition and CRM has to keep up.