Amazon’s reputation for stellar customer service could become tarnished if its current flap with the FTC gets out of hand. The FTC is suing Amazon for permitting children to make millions of dollars in unauthorized purchases through its Appstore. Similar accusations have been circulating for years, and not only with respect to Amazon. Other companies, including Apple, have been targeted, said David Johnson, CEO of Strategic Vision. Still, “fighting with the FTC on this issue — one that even Apple settled! That just doesn’t look good.”
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Amazon Risks Customer Loyalty in Fight Over Kids' In-App Purchases
Posted by: Erika Morphy July 11, 2014 03:21 PMAmazon’s reputation for stellar customer service could become tarnished if its current flap with the FTC gets out of hand. The FTC is suing Amazon for permitting children to make millions of dollars in unauthorized purchases through its Appstore. Similar accusations have been circulating for years, and not only with respect to Amazon. Other companies, including Apple, have been targeted, said David Johnson, CEO of Strategic Vision. Still, “fighting with the FTC on this issue — one that even Apple settled! That just doesn’t look good.”