Online reviews are a modern-day fact of life for any company operating in the hospitality industry, but an Internet maelstrom erupted on Monday when one hotel’s surprising response to that reality was brought to light. Namely, the Union Street Guest House in upstate New York threatened to charge those who booked wedding parties at the venue $500 for every bad review posted online by any of their guests — or at least it did until Monday morning. “Wedding couples love Hudson and our inn,” USGH asserted, but “your friends and families may not.”
Loading ...
Hotel Bites Internet - Internet Bites Back
Posted by: Katherine Noyes August 4, 2014 06:25 PMOnline reviews are a modern-day fact of life for any company operating in the hospitality industry, but an Internet maelstrom erupted on Monday when one hotel’s surprising response to that reality was brought to light. Namely, the Union Street Guest House in upstate New York threatened to charge those who booked wedding parties at the venue $500 for every bad review posted online by any of their guests — or at least it did until Monday morning. “Wedding couples love Hudson and our inn,” USGH asserted, but “your friends and families may not.”