Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is also analytics support that allows companies to assess which videos are working well at specific points on the self-service interface. The video component is a natural extension of self-service, said Sara Varni, VP of marketing at Desk.com.
Loading ...
Desk.com Support: Video Is the New Manual
Posted by: Erika Morphy August 11, 2014 11:26 AMSalesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is also analytics support that allows companies to assess which videos are working well at specific points on the self-service interface. The video component is a natural extension of self-service, said Sara Varni, VP of marketing at Desk.com.