After writing a positive review of Roy’s Hawaiian Grill on Yelp, Matt Siltala received a “thank you” from the company. It’s that kind of active involvement with Yelp that Avalaunch Media President Siltala recommends to his clients. “I love Roy’s Hawaiian Grill because it’s done that for me,” Siltala said. “It makes you love the brand even more and go back more and spend more. I don’t think you have to respond to every positive review, but if any stand out to you as extra amazing, I think it is always a good idea to reward loyal customers.”
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Yelping Back: Using Yelp to Turn Customers Into Fans
Posted by: Vivian Wagner August 12, 2014 07:00 PMAfter writing a positive review of Roy’s Hawaiian Grill on Yelp, Matt Siltala received a “thank you” from the company. It’s that kind of active involvement with Yelp that Avalaunch Media President Siltala recommends to his clients. “I love Roy’s Hawaiian Grill because it’s done that for me,” Siltala said. “It makes you love the brand even more and go back more and spend more. I don’t think you have to respond to every positive review, but if any stand out to you as extra amazing, I think it is always a good idea to reward loyal customers.”