CRM system users are a versatile bunch. Some 29 percent of participants in a recent survey accessed CRM through four devices: laptops, desktops, tablets and smartphones. Twenty percent said they used a combination of three of the aforementioned form factors, and about 81 percent said they used multiple devices to access CRM. However the percentages shake out, the survey makes it clear that CRM vendors need to think in terms of multiple screens and multiple screen sizes. Now it appears that smartwatches will be added to the mix.
Great post, as the CRM evolve additional strategies can transform an existing CRM to cater to specific demands of the organization. Organization can also extend the fuctionality of their existing CRM managing relationships and processes not only with customers but within virtually any business area. , I work with McGladrey and here's an interesting whitepaper on our website that will interest readers of this piece http://bit.ly/mcgldryxrm
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Where Apple Watch Leads, CRM Will Follow?
Posted by: Erika Morphy September 25, 2014 05:58 PMCRM system users are a versatile bunch. Some 29 percent of participants in a recent survey accessed CRM through four devices: laptops, desktops, tablets and smartphones. Twenty percent said they used a combination of three of the aforementioned form factors, and about 81 percent said they used multiple devices to access CRM. However the percentages shake out, the survey makes it clear that CRM vendors need to think in terms of multiple screens and multiple screen sizes. Now it appears that smartwatches will be added to the mix.