Snow flurries and the smell of pine needles. Eggnog and hot apple cider. Gingerbread men and latkes. Stockings and dreidels. Ornaments and menorahs. Trips to see family, and… visits to the customer service department? Oh yes, the holiday season is upon us, and it isn’t complete without a customer service interaction or two. Remember when there was an actual customer service counter in department stores? Those days are long gone. Today’s customer service is virtual — and social media has become the new complaint department.
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Give the Gift of Social Customer Service
Posted by: Ann Ruckstuhl September 30, 2014 05:00 AMSnow flurries and the smell of pine needles. Eggnog and hot apple cider. Gingerbread men and latkes. Stockings and dreidels. Ornaments and menorahs. Trips to see family, and… visits to the customer service department? Oh yes, the holiday season is upon us, and it isn’t complete without a customer service interaction or two. Remember when there was an actual customer service counter in department stores? Those days are long gone. Today’s customer service is virtual — and social media has become the new complaint department.