There aren’t many areas in business where processes used to save money and maximize deal sizes also result in a better customer experience. The exact opposite is usually the case — the drive to save money by making an internal process more productive or to increase the amount being sold to the customer usually impacts the customer experience for the worse. A notable exception to this is configure price quote software. CPQ usually has been employed by larger companies when deals are complicated or involve a varied product mixg.
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A Customer Experience Secret Weapon
Posted by: Christopher J. Bucholtz October 31, 2014 03:17 PMThere aren’t many areas in business where processes used to save money and maximize deal sizes also result in a better customer experience. The exact opposite is usually the case — the drive to save money by making an internal process more productive or to increase the amount being sold to the customer usually impacts the customer experience for the worse. A notable exception to this is configure price quote software. CPQ usually has been employed by larger companies when deals are complicated or involve a varied product mixg.