Company executives — especially customer service leaders — will tell you that the customer is the most important person on the planet and that the company is focused on making the customer happy with a laser-like intensity. Take a look at a typical mission statement — it’s all about the customer. Yet many customers would rather have a root canal than contact a company for support, and this is especially true in the tech world. All too often, for the customer, the support experience is a frustrating, time-wasting exercise in futility. We know this is true because we are customers ourselves.
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5 Ways to Stop Stressing Out Your Customers
Posted by: Robert C. Johnson May 7, 2015 03:33 PMCompany executives — especially customer service leaders — will tell you that the customer is the most important person on the planet and that the company is focused on making the customer happy with a laser-like intensity. Take a look at a typical mission statement — it’s all about the customer. Yet many customers would rather have a root canal than contact a company for support, and this is especially true in the tech world. All too often, for the customer, the support experience is a frustrating, time-wasting exercise in futility. We know this is true because we are customers ourselves.