“Customer first” is the motto businesses live by — or should — but that doesn’t seem to resonate with companies providing pay-TV or Internet-access services, based on ACSI data gathered in the first quarter of 2015. Customer satisfaction with information services — including subscription TV, Internet, wireless and fixed-line phones, and computer software — fell in Q1 to 68.8 percent, its lowest level in seven years. Subscription-TV services and ISPs are at the bottom of the 43 industries covered by the index, each scoring 63 percent.
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Customer Satisfaction With Pay-TV, ISPs Hits New Low
Posted by: Richard Adhikari June 2, 2015 07:17 PM“Customer first” is the motto businesses live by — or should — but that doesn’t seem to resonate with companies providing pay-TV or Internet-access services, based on ACSI data gathered in the first quarter of 2015. Customer satisfaction with information services — including subscription TV, Internet, wireless and fixed-line phones, and computer software — fell in Q1 to 68.8 percent, its lowest level in seven years. Subscription-TV services and ISPs are at the bottom of the 43 industries covered by the index, each scoring 63 percent.