The era of digital transformation and the digital business, the customer experience as a key differentiator, and the movement toward smart machines are some of the common themes Gartner Distinguished Analyst Don Scheibenreif touched on in his keynote last week at the Gartner Customer 360 Summit in San Diego. These are all phenomena that have been on their way for a little while. Taken as a group, they’re like a glacier — but perhaps the fastest glacier ever. They’re not moving at a speed that’s freaking anyone out yet, though.
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The IoT's Data Prioritization Pearl
Posted by: Christopher J. Bucholtz September 14, 2015 11:47 AMThe era of digital transformation and the digital business, the customer experience as a key differentiator, and the movement toward smart machines are some of the common themes Gartner Distinguished Analyst Don Scheibenreif touched on in his keynote last week at the Gartner Customer 360 Summit in San Diego. These are all phenomena that have been on their way for a little while. Taken as a group, they’re like a glacier — but perhaps the fastest glacier ever. They’re not moving at a speed that’s freaking anyone out yet, though.