Beset by customer complaints and struggling to get approval from the United States Federal Communications Commission for a US$79 billion merger with Charter Communications and Bright House Networks, Time Warner Cable on Tuesday announced a virtual assistant. The new Ask TWC Virtual Assistant lets customers use a mobile device or computer to type a question in their own words, or choose from a list of common questions to get immediate assistance. Customers in all TWC service areas can access the tool, said TWC spokesperson Judy Barbao.
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TWC's New Virtual Assistant Curries Customer Favor
Posted by: Richard Adhikari October 21, 2015 05:00 AMBeset by customer complaints and struggling to get approval from the United States Federal Communications Commission for a US$79 billion merger with Charter Communications and Bright House Networks, Time Warner Cable on Tuesday announced a virtual assistant. The new Ask TWC Virtual Assistant lets customers use a mobile device or computer to type a question in their own words, or choose from a list of common questions to get immediate assistance. Customers in all TWC service areas can access the tool, said TWC spokesperson Judy Barbao.