Microsoft last week revealed some new details about Dynamics CRM 2016, emphasizing functionality designed to empower customer service agents. It will be released in both cloud and on-premises versions in Q4, said Bill Patterson, general manager of Microsoft Dynamics. It will be available as a standalone application or as an add-on to Office 365. Dynamics CRM 2016 will focus on three core areas: engagement center experiences; insights and information; and new ways to engage with customers.
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Microsoft Dynamics CRM Ventures Into Machine Learning
Posted by: Richard Adhikari November 10, 2015 07:00 AMMicrosoft last week revealed some new details about Dynamics CRM 2016, emphasizing functionality designed to empower customer service agents. It will be released in both cloud and on-premises versions in Q4, said Bill Patterson, general manager of Microsoft Dynamics. It will be available as a standalone application or as an add-on to Office 365. Dynamics CRM 2016 will focus on three core areas: engagement center experiences; insights and information; and new ways to engage with customers.