The Taxpayer Advocate Service on Wednesday released its annual report to Congress. Among other things, the report warns that a five-year plan to revamp how the Internal Revenue Service operates may result in a substantial reduction in telephone and face-to-face interactions with taxpayers. “Based on our internal discussions with IRS officials, TAS has been left with the distinct impression that the IRS’s ultimate goal is to get out of the business of talking with taxpayers,” the report states.
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Taxpayer Advocate Blasts IRS' Planned Customer Service Revamp
Posted by: Richard Adhikari January 8, 2016 12:25 PMThe Taxpayer Advocate Service on Wednesday released its annual report to Congress. Among other things, the report warns that a five-year plan to revamp how the Internal Revenue Service operates may result in a substantial reduction in telephone and face-to-face interactions with taxpayers. “Based on our internal discussions with IRS officials, TAS has been left with the distinct impression that the IRS’s ultimate goal is to get out of the business of talking with taxpayers,” the report states.