Sprint plans to lay off about 2,500 employees, including five vice presidents, according to news reports this week. About 2,000 of the cuts are in customer service.
If your in a turn around and are laying off sales reps. Not sure if your focusing on more customers?
The biggest failure of Sprint and Nextel was their over investment in NASCAR like marketing. Total waste of money when improving infrastructure and improving customer service would have been more effective. These days you cannot just sell yourself as great by doing lot's of marketing. Eventually churn will kill you when you cannot provide the service that you market.
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Sprint to Lay Off Thousands of Customer Service Reps
Posted by: Richard Adhikari January 28, 2016 12:32 PMSprint plans to lay off about 2,500 employees, including five vice presidents, according to news reports this week. About 2,000 of the cuts are in customer service.
The biggest failure of Sprint and Nextel was their over investment in NASCAR like marketing. Total waste of money when improving infrastructure and improving customer service would have been more effective. These days you cannot just sell yourself as great by doing lot's of marketing. Eventually churn will kill you when you cannot provide the service that you market.