LiveOps Cloud on Tuesday unveiled its enterprise-level CxEngage Contact Center as a Service, or CCaaS, platform. The omnichannel open framework, which was built from the ground up, integrates with standard APIs. It essentially links applications such as CRM, workforce management and business intelligence to help agents make better customer service decisions, according to the company. CxEngage is a multitenant solution that runs on Amazon Web Services. The release is integrated with LiveOps Cloud for Zendesk.
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LiveOps Launches Contact Center as a Service Platform
Posted by: Richard Adhikari March 10, 2016 01:44 PMLiveOps Cloud on Tuesday unveiled its enterprise-level CxEngage Contact Center as a Service, or CCaaS, platform. The omnichannel open framework, which was built from the ground up, integrates with standard APIs. It essentially links applications such as CRM, workforce management and business intelligence to help agents make better customer service decisions, according to the company. CxEngage is a multitenant solution that runs on Amazon Web Services. The release is integrated with LiveOps Cloud for Zendesk.