After two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to the ACSI Telecommunications Report 2016, released Wednesday. There was a 1.9 percent gain — to 70.1 on a 100-point scale — in satisfaction with pay TV services, Internet service providers, fixed-line telephone services, wireless phone services and mobile phone makers, based on the American Customer Satisfaction Index’s recent survey.
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Pay TV Firms Eke Out Tiny Gains in Customer Satisfaction
Posted by: Peter Suciu June 1, 2016 01:35 PMAfter two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to the ACSI Telecommunications Report 2016, released Wednesday. There was a 1.9 percent gain — to 70.1 on a 100-point scale — in satisfaction with pay TV services, Internet service providers, fixed-line telephone services, wireless phone services and mobile phone makers, based on the American Customer Satisfaction Index’s recent survey.