Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions. The Autonomous CX Suite supports five Jacada solutions: Agent Guidance, Desktop Automation, Customer Intelligent Assistant Bots, Agent Intelligent Assistant Bots and Visual IVR.
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New Platform Boosts Intelligence in Bot Interactions
Posted by: Richard Adhikari April 3, 2018 05:00 AMJacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions. The Autonomous CX Suite supports five Jacada solutions: Agent Guidance, Desktop Automation, Customer Intelligent Assistant Bots, Agent Intelligent Assistant Bots and Visual IVR.