B2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM’s Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and personalize their outreach efforts. It includes predefined categories such as “satisfied” and “frustrated.” The sentiment analysis capability is an addition to TeamSupport’s Customer Distress Index.
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IBM’s Watson Enlisted for B2B Sentiment Analysis
Posted by: Richard Adhikari June 27, 2018 11:12 AMB2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM’s Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and personalize their outreach efforts. It includes predefined categories such as “satisfied” and “frustrated.” The sentiment analysis capability is an addition to TeamSupport’s Customer Distress Index.