Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth MCX conference and an important milestone for a company that came to the cloud later than its competition. No doubt about it, Oracle has done much in a short time to develop and deploy its customer experience vision, so it is now possible and fair to critique the company’s progress. First off, becoming a cloud company is way more complex than putting your products in the cloud and taking orders.
Loading ...
Oracle MCX
Posted by: Denis Pombriant March 21, 2019 11:47 AMOracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth MCX conference and an important milestone for a company that came to the cloud later than its competition. No doubt about it, Oracle has done much in a short time to develop and deploy its customer experience vision, so it is now possible and fair to critique the company’s progress. First off, becoming a cloud company is way more complex than putting your products in the cloud and taking orders.