The definition of “baggage” varies depending on whom you ask. For instance, a travel agent or a road-weary businessperson will describe a container used to carry personal belongings on a trip. A therapist might describe emotions from previous relationships that hamper a person’s ability to have a healthy relationship in the future. A customer service leader will say — well, what will a customer service leader say to describe “baggage?” Here’s how a customer service leader should define “baggage.”
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Reality Check: Your Customers Have ‘Baggage’ Too
Posted by: Pete Slease & Lauren Villeneuve June 28, 2019 09:45 AMThe definition of “baggage” varies depending on whom you ask. For instance, a travel agent or a road-weary businessperson will describe a container used to carry personal belongings on a trip. A therapist might describe emotions from previous relationships that hamper a person’s ability to have a healthy relationship in the future. A customer service leader will say — well, what will a customer service leader say to describe “baggage?” Here’s how a customer service leader should define “baggage.”