Customer service is a big deal in e-commerce, as many customers view it as an important factor in their purchasing decisions. Providing a flawless customer experience is integral to optimizing customer retention — particularly important with ever-lucrative subscription services.
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Getting CX Nuances Right: A Subscription Driver for Brands
Posted by: James Gagliardi October 9, 2019 10:29 AMCustomer service is a big deal in e-commerce, as many customers view it as an important factor in their purchasing decisions. Providing a flawless customer experience is integral to optimizing customer retention — particularly important with ever-lucrative subscription services.