March 15 marks Consumer Rights Day in China. To honor the day, state-run CCTV runs a special program to out scams, malpractice and defective products. This year, CCTV set its crosshairs on Apple, declaring that the company downgraded post-sale customer service to Chinese consumers. The network claimed when Chinese customers return iPhones for repairs, the devices are returned with the original back cover; in other countries, Apple replaces everything.
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China's State-Run Anti-Apple Campaign Backfires
Posted by: David Vranicar March 18, 2013 09:20 AMMarch 15 marks Consumer Rights Day in China. To honor the day, state-run CCTV runs a special program to out scams, malpractice and defective products. This year, CCTV set its crosshairs on Apple, declaring that the company downgraded post-sale customer service to Chinese consumers. The network claimed when Chinese customers return iPhones for repairs, the devices are returned with the original back cover; in other countries, Apple replaces everything.