IBM on Tuesday announced that it will offer Watson — its artificial intelligence software package that won the Jeopardy game show — as a customer service solution called “Watson Engagement Advisor,” a cognitive computing assistant that rapidly learns, adapts and understands a company’s data. Watson’s data-crunching capabilities will be offered as part of IBM’s Smarter Commerce initiative for automating a business’s marketing, sales, procurement, supply chain, and service functions.
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IBM Suits Up Watson to Tackle Thorny Customer Service Problems
Posted by: Richard Adhikari May 21, 2013 04:01 PMIBM on Tuesday announced that it will offer Watson — its artificial intelligence software package that won the Jeopardy game show — as a customer service solution called “Watson Engagement Advisor,” a cognitive computing assistant that rapidly learns, adapts and understands a company’s data. Watson’s data-crunching capabilities will be offered as part of IBM’s Smarter Commerce initiative for automating a business’s marketing, sales, procurement, supply chain, and service functions.