The concept of CRM evolving into a “customer personal assistant” is feasible and aligns with the broader trend of AI-driven personalization and automation. However, its success depends on various factors, including the organization’s resources, technology infrastructure, and available data quality.
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CRM Advances With AI Powers Amid Data Privacy Challenges
Posted by: Jack M. Germain January 9, 2024 05:00 AMThe concept of CRM evolving into a “customer personal assistant” is feasible and aligns with the broader trend of AI-driven personalization and automation. However, its success depends on various factors, including the organization’s resources, technology infrastructure, and available data quality.