Welcome Guest
Sign In

Discussion Threads

Discussion Threads

CX Center Stage at Oracle CloudWorld
Posted by: Denis Pombriant September 18, 2023 12:13 PM

See full story
Oracle is announcing that it has added AI in critical spots like Intelligent Sales Orchestration, Guided Campaigns, AI-Powered Account Linking, and more. All of it is intended to help sellers do the right things with the right customers at the right time.

ECT News Network Channels

Cloud Computing

Cloud Computing

Why One-Size-Fits-All ERP Fails Mid-Market Retailers

AI Tool From TechnoMile Helps SMBs Win Government Contracts

Building Smarter Tech Stacks With MACH Architecture

Cybercrime

AI-Powered Fraud Now Hides Inside Legitimate Transactions

Scam Texts Are Creating a Friction Tax for Retailers

The Fraud Visibility Gap Created by Agentic Shopping

Exclusives

GitHub Flaw Reveals Dangers of Implicit Trust

Enterprises Are Trading 'Press One' for CRM-Native AI Agents

Silent Churn Is the Biggest Customer Support Risk

Expert Advice

Better Product Images Build Buyer Trust in Resale Marketplaces

Playing the Long Game: How Retailers Can Use Tech To Mitigate Trade Turbulence

Overcoming GenAI Roadblocks: TaskUs Helps Retailers Compete

M-Commerce

Digital Catalogs Become Adaptive Commerce Tools

3 Payment Options Now Drive E-Commerce Conversions

AI Apps Generate Revenue but Struggle With Retention

Marketing

Gartner Predicts AI Search Will Fatten PR Budgets

Digital Ads Still Struggle to Measure Offline Sales

The End of 'Spray and Pray' Email Marketing

Spotlight Features

Spotlight Features

New Research Suggests Apple Could Expand the Foldable Market

How Modular Data Centers Could Solve AI's Infrastructure Problem

Who or What Just Bought That? AI Agents Are Rewriting Digital Identity