IBM Global Services is an organization the company’s customers love to use and its competitors love to hate. That is, when they’re not trying to copy it. From a revenue standpoint, there’s certainly a lot to love. IGS’ two central organizations — Global Technology Services and Global Business Services — together account for well over half of IBM’s annual revenues. However, it is the nature of those engagements, many of which involve lucrative multiyear service contracts, that so entices other vendors to try developing or buying their way into the business.
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IBM Research Drives Services Innovation
Posted by: Charles King August 9, 2011 05:00 AMIBM Global Services is an organization the company’s customers love to use and its competitors love to hate. That is, when they’re not trying to copy it. From a revenue standpoint, there’s certainly a lot to love. IGS’ two central organizations — Global Technology Services and Global Business Services — together account for well over half of IBM’s annual revenues. However, it is the nature of those engagements, many of which involve lucrative multiyear service contracts, that so entices other vendors to try developing or buying their way into the business.