RIM announced that BlackBerry service has been reinstated to millions of users following more than three days of service interruption. The outage prevented many users from sending and receiving text messages and emails, or surfing the Web, although some experienced limited or sporadic service. Users may suffer further delays due to the backlog of messages that built up during the outage, said RIM Co-CEO Mike Lazaridis on Thursday. He personally apologized to RIM’s customers who were “let down,” but he declined to say whether the company would reimburse them for the lack of service.
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RIM's Outage: Body Blow or Flesh Wound?
Posted by: Rob Spiegel October 13, 2011 12:44 PMRIM announced that BlackBerry service has been reinstated to millions of users following more than three days of service interruption. The outage prevented many users from sending and receiving text messages and emails, or surfing the Web, although some experienced limited or sporadic service. Users may suffer further delays due to the backlog of messages that built up during the outage, said RIM Co-CEO Mike Lazaridis on Thursday. He personally apologized to RIM’s customers who were “let down,” but he declined to say whether the company would reimburse them for the lack of service.