Wireless customers just caught a big break on those surprising overage fees. Wireless industry trade group CTIA, the FCC and Consumers Union have entered an agreement that requires wireless providers to let their customers know when they’re about to incur extra fees. The “Wireless Consumer Usage Notification Guidelines” will require carriers to provide free alerts both before and after subscribers reach their monthly limits on voice, data and text. In addition, the plan includes a notification to inform consumers of international roaming charges when traveling abroad.
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Wireless Consumers to Get Eye-Opener on Overages
Posted by: Rob Spiegel October 17, 2011 02:23 PMWireless customers just caught a big break on those surprising overage fees. Wireless industry trade group CTIA, the FCC and Consumers Union have entered an agreement that requires wireless providers to let their customers know when they’re about to incur extra fees. The “Wireless Consumer Usage Notification Guidelines” will require carriers to provide free alerts both before and after subscribers reach their monthly limits on voice, data and text. In addition, the plan includes a notification to inform consumers of international roaming charges when traveling abroad.