E-tailers are getting better and better at making their customers happy, according to the annual E-Retail Satisfaction Index released by ForeSee. In this year’s report, a record 36 online retailers out of 100 achieved the so-called “threshold for excellence,” with scores of 80 or higher on the 100-point scale. That compares with 28 sites achieving this distinction in 2010 and 2011, and six reaching it in 2009. The aggregate score for this year is 78. Amazon is at the top of the list, with a score of 89 — an “amazing” number, according to ForeSee CEO Larry Freed.
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E-Commerce Companies Pleasing Customers More Than Ever
Posted by: Erika Morphy May 9, 2012 03:22 PME-tailers are getting better and better at making their customers happy, according to the annual E-Retail Satisfaction Index released by ForeSee. In this year’s report, a record 36 online retailers out of 100 achieved the so-called “threshold for excellence,” with scores of 80 or higher on the 100-point scale. That compares with 28 sites achieving this distinction in 2010 and 2011, and six reaching it in 2009. The aggregate score for this year is 78. Amazon is at the top of the list, with a score of 89 — an “amazing” number, according to ForeSee CEO Larry Freed.